POLICIES AND PROCEDURES

Student Handbook

This Student Handbook contains all the basic information you will need to be a student with Iron Training. It has been designed to correspond to the experience you will undertake as a student. This means that each section corresponds to a stage in that experience.

Complaints and Appeals Policy and Procedure

This policy and procedure is designed to ensure that complaints and appeals are recorded, acknowledged and dealt with fairly, efficiently and effectively.

Complaints and Appeals Flowchart

This diagram supports the Complaints and Appeals Policy, it provides an easy-to-follow flow of the complaints and appeals process, including required timeframes. 

Cancellation and Refund Policy

This policy sets out the terms and conditions under which refund of course fees will be paid upon cancellation or withdrawal from a course by the learner, including the option of transferring to an alternate course. 

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